Refund and Returns Policy:
Effective Date: 04/04/2024
At ZubEnterprise, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a straightforward refund and returns policy for our Mozambique audience purchasing from South Africa through our website.
- Returns Eligibility:
- Items must be returned within 30 days of purchase.
- The item must be unused, in its original packaging, and in the same condition as received.
- Refunds:
- Refunds will be issued to the original payment method used for the purchase.
- Shipping and handling charges are non-refundable, except in cases where the return is due to a defect or error on our part.
- Return Process:
- Contact our customer service team via Whatsapp to initiate the return process.
- Please provide your order number and details of the item(s) you wish to return.
- Once your return request is approved, you will receive instructions on how to return the item(s).
- Return Shipping:
- Customers are responsible for the cost of return shipping, except in cases where the return is due to a defect or error on our part.
- Exchange Policy:
- We do not currently offer exchanges. If you wish to exchange an item, you may return it for a refund and place a new order for the desired item.
- Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, depending on the nature of the issue.
- Refund Processing Time:
- Please allow up to 14 business days for your refund to be processed after we receive the returned item(s).
- Contact Us:
- If you have any questions or concerns regarding our refund and returns policy, please contact us via Whatsapp.
Please note that this policy applies only to purchases made directly through the ZubEnterprise website. For purchases made through third-party retailers or distributors, please refer to their respective refund and returns policies.